Start here

This page explains what the app does, what you need, and how to get going.

What the app does

Sanestly Warranty & Repair helps you handle problems after a sale:

• A customer reports a broken or wrong product - it becomes a case.
• You read the case, talk to the customer, and decide what happens: repair, replacement, refund, or decline.
• The app tracks the case through each stage, from submitted to closed.
• Customers can check progress themselves on a page called the portal - fewer "where is my repair?" emails for you.
• On bigger plans you can also create work orders (repair jobs), work with outside repair shops, and see reports.

What you need before starting

1. A Wix store with Wix Stores products and at least a few orders.
2. The app installed from the Wix App Market:
   • Open your Wix dashboard.
   • Go to Apps (left menu) -> search "Sanestly Warranty and Repair" -> click Add to Site (or install it from the App Market listing).
3. Ten minutes for the first setup (see below).

Good to know: installing the app does not change your shop pages. Customers see nothing until you place the "My Warranty" element or share the claim link (see Customer portal).

Your first 10-minute setup

1. Open the app: Wix dashboard -> Apps -> Manage Apps -> Sanestly Warranty and Repair -> Open.

2. You land on the Overview tab. Top tabs are how you move around the app.

   

   *In the picture: 1-9 are the main tabs (Overview, Orders, Cases, Products, Registry, Partners, Reports, Extensions, Settings). 10 is the "Active queue"

   • the open cases waiting for you.*

3. Click the Settings tab and fill in the Workspace card:

   • Business name - shown in customer emails.
   • Support email - where customer replies and test emails arrive.
   • Press Save settings.

   

4. Still in Settings, scroll to Warranty products:

   • Choose the default: "All products eligible unless excluded" is the easy start, or "Only configured products are eligible" if you want strict control.
   • Press Save warranty settings.

5. Optional: in Settings -> Customer email notifications, keep the pre-filled emails or press Edit on one to change the wording, then Save notification settings.

6. In Settings -> Connection & data, press Sync orders now once so older orders are loaded. New orders arrive automatically after that.

Done - you are ready for cases. Next: the First 15 minutes walkthrough.

The main areas of the app

Tab	What it is for
Overview	Today's queue: open cases, quick numbers, your plan usage
Orders	Your Wix orders; start a case straight from an order
Cases	The main list of customer requests and your work on them
Products	Your Wix catalog, warranty setup and aftercare actions per product
Registry	Physical items with serial numbers ("units")
Partners	Outside repair shops (Pro plan)
Reports	Numbers and CSV export (Pro plan)
Extensions	Selling extended warranty cover (optional, all plans, needs opt-in)
Settings	Workspace, warranty rules, emails, team, integrations