Plans and features
Billing runs through the Wix App Market - upgrade or downgrade from your Wix dashboard. Your current plan and this month's usage show on the Overview and Settings tabs.
What each plan includes
| Free | Starter | Pro | |
|---|---|---|---|
| Open cases at once | 5 | 50 | 250 |
| New claims per month | 10 | 50 | 250 |
| Repair partners | 0 | 0* | 20 |
| Files per case | 5 | 10 | 20 |
| Upload size per file | 5 MB | 10 MB | 20 MB |
| Cases, customer portal, registry | Yes | Yes | Yes |
| RMA (return authorizations) | - | Yes | Yes |
| Work orders | - | Yes | Yes |
| Partner portal invites | - | - | Yes |
| Reports | - | - | Yes |
| CSV export | - | - | Yes |
| Extended warranty offers | Optional** | Optional** | Optional** |
* Starter includes work orders, but inviting repair partners is a Pro feature - on Starter you run work orders in-house.
** Extended warranty selling is off for everyone until a manager/owner switches it on in the Extensions tab and accepts the seller/obligor terms - it is a responsibility choice, not a plan feature.
What happens at a limit
- Reaching a limit only blocks new claims - existing cases stay readable and exportable. Nothing is deleted.
- If your plan changes (trial ends, downgrade), the same rule applies: keep working with what you have, upgrade to add more.